R2ISC Associates

 

 

 Supportability Worksheet

The ability of the vendor to support the package can be very important.  Consider the not too distant past with the Y2K problem.  For example, a company that bought a package in 1998 that was not Y2K compliant found out that the vendor went out of business.  On January 1, 2000, the software was no longer of any use to the company.

How easy will it be to support the package and continue to receive the benefits from the package?  The Supportability Worksheet  lists the items which impact the ability to successfully support the package.  Add any additional component that impacts the supportability of the package. Then rate each  between 1 and 10.

 

Supportability Worksheet

 

Package Need

Package A Rating

Package A Weighted Rating

Package B Rating

Package B Weighted Rating

1. Vendor Responsiveness

10

5

50

5

50

2. Quality

10

8

80

8

80

3. Development Methodology

10

10

100

10

100

4. Modifications

7

6

42

6

42

5. Technology

7

8

56

8

56

6. Financial Stability

10

8

80

8

80

7. Warranty

7

9

63

9

63

8. Users Groups

7

10

70

10

70

9. Support Functions

10

7

70

7

70

 

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TOTAL

78

---------

611

---------

611

Maximum Value Supportability

10

 

780

 

780

Percentage Fit -  Supportability

   

78%

 

78%

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